Rufbereitschaft

On-call duty

Be available at all times and in all places

The simple and flexible way to be reachable by phone

  • Integration of all mobile phone networks possible
  • Sign in and out via app or web browser

In times of 24/7 availability and the associated high expectations when it comes to service levels, a tried-and-tested technical solution for on-call services is essential. We can help you with this!

Do you have a number of people whose job involves being on call and dealing with incoming calls?

If so, you're likely familiar with the following aspects that need considering and planning for:

  • Planning shifts and work rosters in advance
  • Altering work rosters at short notice (e.g. due to sickness)
  • Managing the various different mobile phones and networks used by the on-call workers
  • Allocating voice messages to a group
  • Making outgoing calls anonymously or using the on-call workers' phone numbers
  • Signing on-call workers in and out of the service

 

On-call duty roster planning

Most popular functions

Time scheduling

Time scheduling

Central voice mailbox

Central voice mailbox with email forwarding

Overflow scenarios

Freely configurable overflow scenarios

Allocation methods

Various allocation methods

Freely configurable hold music and greeting message

Freely configurable hold music and greeting message

Hold queue shown on the display

Hold queue shown on the display

Only pay for what you need

  • Continue using your existing telephone infrastructure (including smartphones) and transform it into a reliable on-call service solution
  • Add to or change the composition of the on-call team at any time
  • Make internal phone calls for free and outgoing international calls at outstanding terms

The benefits of using atms

  • Straightforward configuration over the internet
  • User-friendly operation via mobile app (Android/iOS)
  • Suitable for businesses of all sizes
  • (Mobile) network operator independent
  • Inexpensive
  • No investment in new hardware necessary
  • Displaying of outgoing and on-call service phone numbers

We would be happy to advise you!

Interested in finding out more about our flexible on-call service solution? We, the atms specialists, look forward to advising you personally and answering any questions you may have.

atms Team

 

 

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