Keeping track of your calls at all times
Flexible call control for optimum reachability
Intelligent routing is about quickly putting your callers through to the correct contact person. It doesn’t matter which national or international service number you offer your services through: with the comprehensive routing solutions from atms, you direct incoming calls to suit you and benefit from the latest technological standards.
Configure routing plans yourself quickly and simply using an online tool, or let atms specialists advise you!
Save time and resources through targeted caller routing – in accordance with your requirements!
3 reasons for intelligent routing
QUICK CALL PROCESSING
With intelligent routing, immediately direct customers to the correct contact person and thereby shorten the processing time for customer issues. Ensure the satisfaction of your customers through quick and uncomplicated reachability.
Save internal resources by putting prank callers on a blacklist and giving preferential treatment to your most valuable customers. Benefit from the diverse opportunities of intelligent routing without investing in expensive hardware.
With intelligent routing, you can plan in advance how you can be reached in particular situations. You can adapt your routing plans in the long term or on the spur of the moment – and ensure your customers always reach the right place.
Intelligent routing options
Routing by defined rules
Allocate incoming calls to different destinations according to defined rules, e.g. by geographic origin, time, date or percentage quotas.
Complex routings based on your CRM databases, e.g. customers are segmented after entering their customer number and routed to different branches.
Create your own plans
Create routing plans yourself easily using a simple online tool, maintain an overview and make changes yourself quickly.
Classification of callers
Define access rules and pre-requisites for your services, e.g. with PIN request and creation of blacklists/whitelists.
Optimize your services
Using comprehensive statistics you can optimise your service hotlines and manage efficiency.
At night or on weekends, route your service hotlines to one or several mobile phones. By doing so, you remain available for emergency situations.
As the leading provider of service telephone services atms offers the latest technological standards that are geared towards the most demanding requirements in customer service. You will receive from us:
- Personal, expert advice
- 24/7 emergency service in the event of technical faults
- Attractive pricing structure
- Implementation of individual requests
- Voice and mobile solutions from a single source
- Outstanding network quality
What our happy customers say
"As a result of the enhanced routing functions in atms’ intelligent network, our solution for the customer could be optimally supplemented.”
Reinhard Hable, Managing Director NFON
“atms succeeded in implementing a technically complex requirement for our customers in a simple way. The feedback is very good.”
Birgit Prinz, Junior Product Manager OMV Vitatherm
„Durch die Zusammenarbeit mit atms konnten wir den Kontakt zu unseren Zusehern deutlich verbessern und unser Callcenter für Standardanfragen spürbar entlasten.“
Andreas Gall, CTO Red Bull Media House