Case study DVT Tirol

Porting of 0800 telephone numbers

The ‘Land Tirol’ (Tyrolean provincial administration) was looking for a new technical provider for its free information hotlines for citizens. atms was chosen, whose Service Team reliably integrated the existing 0800 numbers into the atmsNetwork without any operational interruptions.

Requirement

The ‘Land Tirol’ operates several free information hotlines in order to provide the best possible support that meets the concerns of its citizens. These include a parent hotline for any questions concerning parenting and families as well as a hotline for victims and their relatives in the event of a disaster or accident.

A smooth transition phase was just as important as the provision of a reliable service thereafter. Rapid implementation of routing changes and excellent cost-effectiveness were further criteria for choosing the new provider.

 

atms Solution

atms transferred the existing 0800 numbers to its own network without any operational interruptions and dealt with all the bureaucratic tasks, thereby ensuring that the changeover did not involve any administrative work for ‘Land Tirol’. The redundant network and 24-hour monitoring of the entire network structure guarantee maximum security and therefore constant hotline accessibility for the citizens.

Every request from DVT is received and processed quickly and unbureaucratically by the atms Service Team. For example, routing changes are carried out within one hour if required.

 

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Created on: 06/29/2009