Case study CheckYeti

Modern service centre with a VoIP telephone system

CheckYeti is the world’s largest booking platform for outdoor activities in more than 600 destinations throughout Europe. The company was looking for a professional telephone system to provide telephone support to the international customer base that is growing fast. An international phone number concept additionally enables the smooth handling of calls in the service centre.

Requirement

As a fast-growing company, CheckYeti was faced with the challenge of setting up a professional service centre. For this, a modern IP telephone system and a phone number concept for international customers were desired.

CheckYeti supports its customers centrally in the multi-lingual service centre in Vienna. During peak times, calls from the various countries are received every minute. The display enables the agents to identify the origin of the callers in order to respond immediately in the correct language.

Furthermore, CheckYeti would like to offer its customers a cost-effective point of contact through a landline number from the respective country. Every employee should also be able to make outbound calls with the appropriate country-specific telephone number, so that when calling customers back, a trusted phone number from their home country is displayed to them.

atms Solution

atms was able to implement the requests of CheckYeti within just a few weeks. CheckYeti now benefits from:

  • an international telephone concept with country-specific phone numbers, which facilitates the provision of the best support to all customers from the central service centre in Vienna;
  • a modern VoIP telephone system that was specifically adapted to the requirements of CheckYeti by atms specialists, including hold music and telephone announcements;
  • the possibility to make phone calls via desktop clients in addition to desk telephones;
  • professional training of employees so that they can comprehensively use the features of the telephone system.

 

Are you interested in a similar solution? Learn more about the flexible VoIP telephone system from atms!

Case Study created on: 08/14/2018

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