Organise and process your calls in the most efficient way possible
A service number on its own doesn't make for efficient customer service. Telephone announcements, queues, voice menus, automatic call distribution and a host of other features can greatly simplify your team's job. And most importantly: your callers will appreciate receiving fast, professional support.
Stay calm and in control with our call management solutions!
A multitude of solutions to meet your call management needs
Whether simple or complex, traditional or unconventional - atms offers limitless options for processing calls in the most efficient way possible. Intelligent networking features, voice-controlled routing functionality and contact centre services mean you're always in step with the times. We'd be happy to advise you on what's possible and put together the solution that best meets your needs!
ANNOUNCEMENTS & ON-HOLD FUNCTIONS
Provide a professional, legally sound service with individual telephone announcements and on-hold features. We can produce these for you.
Using the telephone for customer service
- Despite all the new digital channels, the telephone is still the most popular means of getting in contact
- The number of telephone minutes spent contacting companies is continually increasing
- Customers appreciate the ability to talk in person with competent support staff
- The more urgent the problem, the more likely customers are to pick up the phone
- Customers expect a quick and straightforward solution on the phone
- Being easily reachable and offering a professional service is essential for customer satisfaction
The benefits of using atms
Top network quality
Enjoy crystal-clear speech and connection quality around the world in atms's high-availability network.
We've been supplying custom businesses telephony solutions to companies of all sizes and in all industry sectors for over 15 years.
We provide personal support to all our customers - including around the clock in the case of a fault.
What our happy customers say
“The automated solution from atms provides us with a high-quality yet cost-effective survey tool that delivers genuine results.”
Michael Blutmager, Senior Manager Customer Service Samsung Electronics Austria
“The solution provided by atms now allows us to control our call centre capacity very easily and flexibly and thereby making us a reliable service partner at all times.”
Markus Kugler, Managing Director and owner of TEL24 GmbH
“The professional telephone system enables us to offer our customers top-quality service – and that at a reasonable price with total flexibility."
Simon Schmitz, Co-Founder & CEO aWATTar
“The conference call solution from atms is simple, reliable and optimally tailored to our requirements. We are very satisfied.”
Harald Kilian, Chief Executive Officer of ITSDONE EDV Dienstleistungs GmbH
“atmsNetworkACD´s comprehensive range of services made it possible to support and improve our telephone customer service without having to invest in hardware.”
Alexander Ruzicka, Senior IT Manager Microsoft Austria GmbH