Anrufmanagement (c) Fotolia

Call Management

Organise and process your calls in the most efficient way possible

A service number on its own doesn't make for efficient customer service. Telephone announcements, queues, voice menus, automatic call distribution and a host of other features can greatly simplify your team's job. And most importantly: your callers will appreciate receiving fast, professional support.

Stay calm and in control with our call management solutions!

Stay calm and in control with our call management solutions!

A multitude of solutions to meet your call management needs

Whether simple or complex, traditional or unconventional - atms offers limitless options for processing calls in the most efficient way possible. Intelligent networking features, voice-controlled routing functionality and contact centre services mean you're always in step with the times. We'd be happy to advise you on what's possible and put together the solution that best meets your needs!

Using the telephone for customer service

Using the telephone for customer service (c) Fotolia
  • Despite all the new digital channels, the telephone is still the most popular means of getting in contact
  • The number of telephone minutes spent contacting companies is continually increasing
  • Customers appreciate the ability to talk in person with competent support staff
  • The more urgent the problem, the more likely customers are to pick up the phone
  • Customers expect a quick and straightforward solution on the phone
  • Being easily reachable and offering a professional service is essential for customer satisfaction

The benefits of using atms

Top network quality

Top network quality

Enjoy crystal-clear speech and connection quality around the world in atms's high-availability network.

Custom solutions

Custom solutions

We've been supplying custom businesses telephony solutions to companies of all sizes and in all industry sectors for over 15 years.

Personal support

Personal support

We provide personal support to all our customers - including around the clock in the case of a fault.

We would be happy to advise you!

Benefit from our wealth of experience developing custom business telephony solutions. We, the atms specialists, look forward to advising you personally and answering any questions you may have.

atms Team

 

 

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